We go above and beyond.
A customer reported an emergency at his production warehouse. All 10,000 square meters were flooded during the night. If not dealt with quickly, it would have resulted in significant losses to the business.
Our dedicated 24/7 team were on deck immediately and completed the recovery task by the next day.
“This is the second time we’ve utilised ACS for a weekend emergency flooding event, both times ACS delivered excellent service and a quality job. Service and skills such as this are just a few reasons we entrust ACS to handle our facility.”
We take your needs seriously.
We are here to answer any of your questions or concerns 24/7. With our phone support service, our team are trained to deal with the challenges you may face. They’ll do everything within their power to help you, so never hesitate to contact us.
Our continued investment in smarter technological solutions provides you from day one a bespoke online ACS Management Portal to access your information 24/7.
The real-time system allows you to view:
- Staff time and attendance tracking
- Log Help Desk calls and extra service requests
- Real-time on-site incident reports
- Quality assurance inspections
- OH&S audits
- Test and tag audits
- On-site photographic documentation
We facilitate seamless transitions.
We understand that making a switch from one company to another can sometimes be daunting and be perceived as time consuming, taking you away from your business.
If you are considering making a change to a new property services company, then give us the opportunity to come out at no obligation and evaluate your premises using our proven approach. Understanding your needs is the first step to a successful contract. On day one of engaging ACS we make sure that there is no delay in getting started and we absolutely guarantee our work.
We promise to make the transition as quick and painless as possible.
Innovating sustainably is core to our business
ACS Property Services is a green company. We are committed to reducing our environmental footprint in every facet of our business. Through sourcing sustainable chemical free products to purchasing less power intensive equipment.
We work closely with our suppliers to identify new technologies with the mindset of reducing our carbon footprint.
We are triple certified.
We recognise the importance of safety, quality outcomes and the environment. It’s a way for our customers to feel confident that we as a business are committed to meeting and maintaining the world standards when undertaking our services, the management of staff and their surroundings.
We’re committed to maintaining the highest standards of service and are constantly refining our processes year in year out. This incorporates internal audits, random checks and regular customer feedback.
Being an accredited property services company demonstrates our commitment to excellence within the industry.
What defines us
Having a mutual sense of purpose and a track record of delivering value, that’s what sets us apart from the rest. We deliver positive outcomes for our customers underpinned by our core values.
We provide a service that we would expect ourselves, heavily focused on understanding and delighting the customer. Advocating for the customer is central, not a throwaway line. We understand exceeding expectations is essential if we are to achieve our vision.
In an industry that has seen little change for decades, we are elevating the role of innovation to lift service and standards to new levels. We’re focused on using technology to improve customer experiences and provide greater transparency while continually seeking out innovative and environmentally friendly cleaning methodologies to reduce our footprint.
We firmly believe our success is based on the team thinking and acting as one, whilst bringing their diverse experience and skills to our customers. To do that we invest in our people, placing great value on training, inclusion and empowerment. We believe that a strong team that embraces the challenge is key to our success.